1. Corporate Contact Channels
Welcome to duostackduel. We are committed to providing prompt and efficient assistance regarding all inquiries related to our digital gaming products and interactive browser entertainment.
You may reach our operations and customer support team through the official communication channels listed below:
Company: Replay Games
Address: Morgensterstraat 26, 1505TB Zaandam
Phone: +31 639316234
Email: player@duostackduel.com
2. Customer Support Availability and Response Protocol
Operating Hours: Our support team is available to assist users from Monday through Sunday.
Inquiry Submission: To ensure every query is logged, tracked, and addressed systematically, we kindly request that customers submit inquiries primarily via email.
Response Commitment: Please leave a detailed message containing your username and relevant order or transaction details. We aim to review and respond to all inquiries within 24 hours of receipt.
3. Important Notice Regarding Digital Content Delivery and Sales Terms
Instant Digital Delivery: All interactive products and game sessions offered on duostackduel are entirely virtual and intangible goods delivered electronically.
Waiver of Withdrawal Rights: In accordance with applicable European Union consumer directives regarding digital content, once digital delivery or access has commenced, the user expressly acknowledges and agrees that they forfeit their 14-day right of withdrawal and cooling-off period. All completed digital transactions are final.